Once you have customers, most of your reseller work happens in the user list: helping a customer by logging in as them, resetting passwords, upgrading plans and suspending accounts for non-payment. This guide covers those everyday tasks in DirectAdmin's Evolution skin.
Before you start
- A DirectAdmin reseller account, switched to Reseller Level in the top bar.
- At least one user created; see create a user with a hosting package.
Find a user
- Go to Account Manager → List Users (or Users on the dashboard).
- Use the search box to filter by user name or domain.
- Sort by columns such as disk usage or bandwidth to spot accounts near their limits.
Log in as a user
Click the user and choose Login as USERNAME (or the login icon in the list). You see DirectAdmin exactly as your customer does, which is the fastest way to troubleshoot. Use the Logout link at the top to return to your reseller account.
Reset a password
- Click the user in List Users.
- Choose Change Password (or Modify User → Password).
- Generate a strong password and save. Send it to the customer through a secure channel, not plain email if you can avoid it.
Change package or limits
- Click the user and choose Modify User.
- Select another package from the Package list to upgrade or downgrade, or change individual limits for a one-off exception.
- Click Save.
Prefer packages over custom limits; custom values are easy to forget later. See create reseller packages.
Suspend and unsuspend
- In List Users, tick one or more users.
- Click Suspend and, if asked, choose a reason (for example billing or abuse).
- To restore service, tick the users and click Unsuspend.
A suspended user cannot log in, their websites show a suspended page and email is not delivered to them. Their data is kept. If you use WHMCS, let it suspend and unsuspend automatically based on invoices.
Send a message to users
Use Message All Users (on the reseller dashboard or under Account Manager) to notify customers about maintenance. Messages appear in each user's DirectAdmin message system and can also be emailed.
Delete a user
- Create a backup of the user first, from Account Manager → Manage User Backups.
- In List Users, tick the user and click Delete.
- Confirm. All files, email, databases and DNS for that user are removed permanently.
Troubleshooting
- Cannot upgrade a user: your reseller allocation is full. Free resources or upgrade your reseller plan, for example to a higher reseller hosting tier.
- User still online after suspension: cached pages or a CDN may still show content; email and logins stop immediately.
- Customer locked out by Brute Force Monitor: contact the server admin to unblock the IP.