A hacked site can end up on blacklists: browsers show a red warning, email lands in spam and search traffic drops. Imunify360's reputation management checks your domains against well-known blacklists so you hear about problems early.
Before you start
- cPanel access.
- For delisting requests: access to Google Search Console for the domain is very helpful.
What is checked
- Website blacklists, such as Google Safe Browsing and other malware and phishing lists.
- Email and IP blacklists (DNSBLs) that mail providers use to reject or filter messages.
See your reputation status
- Go to cPanel → Security → Imunify360.
- Open the Reputation tab, if present. It lists your domains and any blacklist that flags them.
Note: The tabs you see in Imunify360 depend on the server's settings and your package. If a tab in this guide is missing, that action is handled by MdmHost support.
You can also check manually: Google Search Console's Security issues report, and public blacklist lookup tools for your domain and the server IP.
If your domain is blacklisted
- Clean the site first. Run a scan and clean infected files (see scanning and cleaning). Requests for review fail if malware remains.
- Close the entry point. Update software, remove unknown admin users, change passwords.
- Request a review. In Google Search Console, go to Security issues and click Request review, describing what you fixed. Other lists have their own delisting forms.
- Wait. Google reviews usually take one to a few days.
If email is blacklisted
Email blacklists usually list an IP, not a domain. On shared hosting the IP belongs to the server, so open a ticket; MdmHost handles IP delisting. Meanwhile, make sure your domain's authentication is correct (see SPF, DKIM and DMARC) and that no script on your account is sending spam (see outgoing email limits).
Tip: Domain-based lists such as Spamhaus DBL list domains that appear in spam. If yours is listed, check whether a compromised form or mailbox sent spam containing your domain.
Stay off blacklists
- Keep WordPress, plugins and themes updated.
- Protect forms with CAPTCHA or honeypots.
- Use strong, unique passwords and two-factor authentication.
- Check reputation monthly, or right after any security alert.
Frequently asked questions
Can another customer's problem blacklist my domain?
Domain blacklists list the specific domain, so no. IP-based email lists can affect everyone on a shared IP, which is why MdmHost monitors and delists IPs quickly.
How long until browser warnings disappear?
After Google approves a review, warnings usually clear within a day as browsers update their lists.
Is the Reputation tab always available?
It depends on the Imunify360 edition and server settings. If you do not see it, use Google Search Console and public lookup tools, or ask support to check.
Does a blacklisted IP affect my website?
Email lists only affect email. Website lists such as Safe Browsing affect browsers and search results for the listed domain.