JetBackup 5 does not only back up files, databases and email. It also keeps copies of your account settings, so you can restore DNS zones, cron jobs, SSL certificates and FTP accounts with JetBackup 5 one by one. This is useful after a wrong DNS edit, a deleted cron job or a removed certificate, because you fix only what broke and leave everything else as it is. MdmHost cPanel hosting includes daily JetBackup backups.
Before you start
- Log in to the MdmHost dashboard and open cPanel from Services.
- Know roughly when the setting was last correct, so you pick a backup from before the change.
- Write down the current value if you might need it again; a restore replaces the current setting.
Where to find JetBackup 5 in cPanel
Go to cPanel → JetBackup 5. The menu lists separate sections such as Full Account Backups, File Backups, Database Backups, Email Backups, Cron Job Backups, DNS Backups, Certificate Backups and FTP Backups. The exact list depends on what the server's backup jobs include.
Restore a DNS zone
- Open JetBackup 5 → DNS Backups.
- Find the domain and select a backup date from before the change.
- Click Restore and confirm.
- Check the records in cPanel → Domains → Zone Editor.
Note: Restoring a zone only changes DNS on this server. If your domain uses external nameservers (for example Cloudflare), make the change there instead. Resolvers may cache the old answer until its TTL expires.
Restore cron jobs
- Open JetBackup 5 → Cron Job Backups.
- Choose a backup date and click Restore.
- Verify in cPanel → Advanced → Cron Jobs that the schedule and commands are back.
The restore replaces the account's whole cron table with the one from the backup, so re-add any cron job you created after that date.
Restore an SSL certificate
- Open JetBackup 5 → Certificate Backups.
- Select the certificate or domain and the backup date, then click Restore.
- Check cPanel → Security → SSL/TLS Status.
In most cases you do not need this: AutoSSL issues a fresh free certificate automatically. Restoring is useful for a paid certificate you installed by hand.
Restore FTP accounts
- Open JetBackup 5 → FTP Backups.
- Choose the backup and click Restore.
- Confirm in cPanel → Files → FTP Accounts and test a login.
Check the restore queue
Restores run in the background. Open JetBackup 5 → Queue to see progress and whether the job completed or failed. Large jobs can take a few minutes.
Troubleshooting
- Section missing: the server's backup job does not include that item. Open a support ticket and ask MdmHost support to restore it.
- DNS still shows old records: wait for the TTL to expire or test with a public DNS lookup tool.
- Cron job runs but fails: paths may have changed since the backup. Check the command and its output email.
Frequently asked questions
Will restoring DNS affect my website files?
No. Each section restores only its own item. Files, databases and email stay as they are.
How far back can I restore?
That depends on the server's retention. The available dates are shown in each section.
Can I download these items instead of restoring?
Some sections offer a download option. For a complete copy, use a full account backup download.