Manage customers and resellers in Plesk

Plesk organises hosting in a hierarchy: the administrator owns the server, resellers resell resources, customers own subscriptions, and additional users get limited access inside a customer account. Understanding this structure makes it easy to give the right people the right access.

Before you start

• An administrator or reseller account. Reseller accounts are available on Plesk editions that include reseller management (Web Pro and Web Host).
• Service plans prepared; see create domains, subscriptions and plans.

How the pieces fit

Create a reseller (administrator)

1. Go to Resellers → Add Reseller.
2. Enter contact details, user name and password.
3. Choose a Reseller plan with limits on disk, traffic, customers and subscriptions, and whether overselling is allowed.
4. Click OK. The reseller can now create customers and use your service plans or their own.

Create a customer

1. Go to Customers → Add Customer.
2. Enter the contact name, email, user name and password.
3. Tick Create a subscription for the customer, enter the domain and choose a service plan.
4. Click OK.

You can also create a subscription first and choose its owner later under Subscriptions → Change Subscriber.

Add users with roles (customer level)

1. Log in as the customer (or use Log in as Customer from the admin list).
2. Go to Users → User Roles and create a role, for example Developer, allowing Hosting settings, Files, Databases and Scheduled tasks but not Mail or billing.
3. Go to Users → Create User Account, choose the role, enter the user's email and password, and limit access to specific subscriptions if needed.
4. Tick User is active and save.

Mail-only users can also log in to Plesk to change their password or set an auto-reply when you give them the Mail user role.

Suspend and remove accounts

• Suspend: tick a customer or reseller and click Change Status → Suspend. All their subscriptions stop serving websites and mail.
• Activate: Change Status → Activate.
• Remove: deletes the account with all subscriptions and data. Back up first with Backup Manager.

Troubleshooting

• Reseller menu missing: your Plesk licence edition does not include reseller management.
• Customer cannot see a feature: the service plan or subscription permissions disallow it; edit Permissions on the plan or subscription.
• Additional user sees too much: narrow the role or restrict it to one subscription.

Next steps

• Create service plans.
• Harden Plesk.
• Give developers SSH access.