A contact form turns visitors into enquiries. Sitejet includes form elements that send submissions by email, so you can add one to your contact page in a few minutes. The important part is testing that messages actually arrive.
Before you start
- Open Sitejet Builder from cPanel and open your site.
- Pick the address that should receive enquiries. An address on your own domain, created in cPanel → Email → Email Accounts, gives the most reliable delivery.
Add the form
- Open the page where the form should go, usually Contact.
- Add a new section or element and choose a form or contact section from the library.
- Click the form to open its settings.
Configure fields
Ask only for what you need to reply. Typical fields:
| Field | Required | Why |
|---|---|---|
| Name | Yes | To address the reply |
| Yes | To reply at all | |
| Phone | Optional | For people who prefer a call |
| Message | Yes | The enquiry itself |
| Privacy consent | Depends on local law | Recording consent, for example under GDPR |
Add, remove and reorder fields in the form settings, mark required fields, and write clear labels.
Set the recipient
- In the form settings enter the recipient email address.
- Set a recognisable subject, such as "Website enquiry".
- Write the confirmation message visitors see after sending, for example "Thank you, we will get back to you within 24 hours."
If your Sitejet version stores submissions in the builder as well, you can also review them there, which is a useful backup if an email goes missing.
Privacy and spam
- Link your privacy policy next to the submit button.
- Add a consent checkbox if required where you operate.
- Enable spam protection if offered, and avoid displaying your raw email address on the same page.
Publish and test
- Click Publish.
- Open the live page in a private window and send a test message.
- Check the inbox and spam folder of the recipient address.
- Reply to the test message to make sure replies go to the visitor's address.
When messages do not arrive
- Check the spam or junk folder, and mark the message as safe.
- Check the mailbox is not full in cPanel → Email → Email Accounts.
- Verify SPF and DKIM in cPanel → Email → Email Deliverability.
- Use cPanel → Email → Track Delivery to see whether the message was accepted or rejected by the receiving server.
- If the recipient is a free mailbox (Gmail, Outlook.com), try an address on your own domain instead.
Troubleshooting
- Form not shown on the live site: publish again after adding it.
- Error after clicking send: required fields are missing, or the page was loaded over plain HTTP; enable Force HTTPS.
- Too much spam: enable spam protection and add a mailbox filter on the subject line.
Respond quickly
A form only works if someone answers. Add the recipient mailbox to your phone through cPanel → Email → Email Accounts → Connect Devices, or forward enquiries to the person responsible with cPanel → Email → Forwarders. Replying within a few hours noticeably increases the number of enquiries that turn into customers.