cPanel is the control panel for your hosting account: files, email, databases, domains, SSL and backups all live there. MdmHost gives you two ways in: a one-click login from your client dashboard, and the classic direct login on port 2083. This guide covers both and explains the most common login problems.
Before you start
- An active MdmHost web hosting or reseller-created cPanel account.
- Your MdmHost dashboard login, or the cPanel username and password from your welcome email.
- Your domain name, or the server hostname from the welcome email if DNS is not pointing to MdmHost yet.
Log in from the MdmHost dashboard (recommended)
- Sign in at your MdmHost dashboard.
- Open Services and click the hosting plan you want to manage.
- Click Login to cPanel. A new tab opens and you are signed in automatically, without typing the cPanel password.
This single sign-on works even if you have forgotten the cPanel password, and it is the safest option because the password is never typed into a browser form.
Log in directly with the cPanel URL
You can also open cPanel from any browser with one of these addresses:
| Address | When to use it |
|---|---|
https://yourdomain.com:2083 | Normal secure login once your domain points to MdmHost. |
https://yourdomain.com/cpanel | Redirects to port 2083; handy when you cannot remember the port. |
https://server-hostname:2083 | Before DNS has propagated, or if the domain SSL is not issued yet. |
http://yourdomain.com:2082 | Unencrypted; avoid it except for testing. |
- Open the address in your browser.
- Enter your cPanel username (not your email address) and password.
- Click Log in. The Jupiter home screen opens with the tool groups and the General Information panel on the right.
Tip: Bookmark the hostname URL from your welcome email. It always has a valid SSL certificate, so you will not see browser warnings.
What to check after logging in
- The General Information panel shows your primary domain, home directory and shared IP address.
- The Statistics panel shows disk, inode and bandwidth usage against your plan limits.
- Turn on two-factor authentication so a stolen password alone cannot open your account.
Troubleshooting
"The login is invalid"
The username or password is wrong. Usernames are short (usually eight characters or fewer) and are not your email address. Use the dashboard login, then reset the password under Password & Security.
Connection times out on port 2083
Some office, school and public Wi-Fi networks block ports other than 80 and 443. Try https://yourdomain.com/cpanel, switch to mobile data, or use the dashboard single sign-on. Repeated failed logins can also block your IP for a while; open a support ticket with your IP from our IP checker and we will unblock it.
Browser certificate warning
You probably used your domain before its free SSL was issued. Use the server hostname URL instead, or wait for AutoSSL to finish.
"Account suspended" page
See why a hosting account is suspended and how to get it reactivated.