When a hosting account is suspended, visitors see a page saying "This Account has been suspended" and cPanel, email and FTP stop working. Your data is not deleted; the account is just switched off. The fix depends on the reason, and most suspensions are lifted within minutes once it is resolved.
Before you start
- Log in to the MdmHost dashboard and open Services. The service status shows Suspended and often the reason.
- Check your email (including spam) for messages from MdmHost: invoices, abuse notices or suspension notices.
Common reasons
| Reason | How to recognise it | How to fix it |
|---|---|---|
| Overdue invoice | Unpaid invoice in the dashboard; reminder emails | Pay the invoice; the account usually reactivates automatically |
| Spam or compromised email | Abuse notice; many bounces | Secure mailboxes and scripts, then contact support |
| Malware or phishing on the site | Notice naming files or URLs | Clean the site with support, restore clean backups |
| Resource abuse | Notice about CPU, I/O or processes affecting others | Optimise, add caching, or upgrade the plan |
| Terms of service violation | Notice from the abuse team | Reply to the ticket to discuss |
| Reseller suspended your account | Your host is a reseller of MdmHost | Contact the company that sold you the hosting |
Suspended for an unpaid invoice
- In the dashboard, open Billing (or the invoice link in the email) and pay the overdue invoice.
- Automatic unsuspension usually runs within a few minutes of payment.
- Clear your browser cache or test in a private window; the suspended page can be cached.
- If the site is still suspended after 30 minutes, open a support ticket with the invoice number.
Tip: Turn on automatic payment or keep a valid card on file, and make sure your dashboard email address is one you read (not a mailbox on the same hosting account, which stops working when it is suspended).
Suspended for security or abuse
- Read the ticket or email from our team. It explains what was detected.
- Reply to the ticket. We can temporarily unsuspend the account or give limited access so you can clean up.
- Change your cPanel, email and CMS passwords; see account security and secure email accounts.
- Remove malware, update all plugins and themes, or restore clean files from JetBackup.
- Tell us what you fixed so we can verify and reactivate the account.
Suspended for resource usage
On shared servers one account may not degrade others. Check Resource Usage, enable caching, block bad bots, and fix runaway cron jobs. If your site has simply grown, compare hosting plans or ask us for advice.
What happens to your data
- Files, databases and email are kept while the account is suspended.
- Incoming email may bounce during the suspension.
- Accounts that stay suspended for a long time after non-payment may eventually be terminated, which deletes the data. Act quickly or contact us if you need more time.