Your profile holds the details MdmHost uses to reach you and to address your invoices. If your email address is out of date, renewal reminders and ticket replies go nowhere. If your company name is wrong, every invoice is wrong too. This guide shows what to check, how to change it and how to confirm the change worked.
Before you start
- You are signed in to the Dashboard.
- Access to any new email address you plan to use, so you can receive messages there.
- Your company's legal name and address, if you buy for a business.
Why your details matter
Your profile is used for:
- Invoices. Your name or company name and address appear on each invoice.
- Emails. Invoices, renewal reminders, payment confirmations and ticket replies go to the email on your account.
- Identity checks. When you contact support about your account, the details on file help confirm it is you.
Out-of-date details are one of the most common reasons people miss a renewal reminder.
Update your profile
- In the Dashboard, open your account area. You can reach it from the menu or from your name in the top bar.
- Open Profile. This holds your billing profile and email preferences.
- Check and update each field:
- First and last name.
- Company name, if you buy for a business. Leave it empty for personal use.
- Street address, city, state or province, postcode and country.
- Phone number, so support can reach you if needed.
- Review the email preferences and keep billing and service emails switched on.
- Save your changes.
Tip: Use the legal company name your accountant expects to see. Changing it later means asking about invoices already issued.
Change the email you sign in with
Your sign-in email is managed in Security, because it controls access to the account:
- Open the account area and choose Security.
- Find Login email and enter the new address.
- Follow any confirmation steps shown on screen.
Warning: Use an address you will keep long term and that only you control. If you lose access to your sign-in email, password reset links cannot reach you, and getting back into the account becomes much harder.
A good choice is an address on a domain you own, or a personal mailbox protected with two-factor authentication. Avoid a shared mailbox for the sign-in email.
Send emails to other people too
If someone else needs invoices or service emails, such as an accountant or a colleague, add them as a contact rather than sharing your login. Each contact can receive only the email types you choose. Add a contact to your MdmHost account explains how.
Check it works
- Open a recent invoice at /invoices and check that the name and address match your new details. If the invoice was issued before your change, check the next one instead.
- After changing your sign-in email, sign out and sign in again with the new address.
- Make sure you receive Dashboard emails at the new address. Add the MdmHost sender to your contacts or safe senders list so they do not land in spam.
Troubleshooting
- The Dashboard will not save your changes: a required field is empty or in the wrong format. Look for a message next to the field, such as a missing postcode or country.
- You no longer get emails from MdmHost: check spam folders, check the email on your profile and in Security, and make sure your email preferences allow billing and service emails.
- An invoice issued before your change shows old details: ask in a billing ticket whether it can be corrected, and include the invoice number.
- You cannot get into your old email to confirm a change: contact support through a ticket while you are still signed in, or through the contact page if you are locked out.
- Your company changed its name or address: update the profile first, then tell your accountant from which invoice the new details apply.
Next steps
- Protect the account itself: Secure your MdmHost account.
- Let colleagues receive billing or support emails: Add a contact to your MdmHost account.
- Keep copies of your invoices: View your invoices and billing history.
- Read how your data is handled in the Privacy policy.