View your invoices and billing history

Your billing history lives on one page in the MdmHost Dashboard. From there you can see what you have paid, what is still due, and exactly what each invoice covers. This guide shows how to read that page and how to keep simple records that make tax time and expense claims easier.

Before you start

• You are signed in to the Dashboard.
• Your billing profile has the right name, company and address. Invoices show the details on your account, so update them before the next invoice is issued if they are wrong.

Open your invoices

Go to /invoices. You can also reach it from the billing section of the Dashboard menu.

The page lists every invoice on your account. Each row shows:

• Invoice: the invoice number. Quote this number in any billing question.
• Date: when the invoice was issued.
• Due: the date payment is expected.
• Total: the full amount of the invoice.
• Status: for example Paid, Unpaid or Cancelled.

Invoices appear when you order a server and when a service renews. A new account with no orders shows an empty list.

Filter the list

Use the filters at the top of the list to narrow it down:

• Unpaid: what still needs paying. Check this one regularly.
• Paid: your payment history.
• Cancelled: invoices that were voided, for example an order you abandoned before paying.

Read an invoice

Click any invoice to open it. The detail page shows:

• Line items: each service or charge, with a description and an amount. Renewal invoices usually describe the service and the period it covers.
• Subtotal, tax and total.
• Credit applied, if any account credit was used.
• Balance due: what is left to pay. A fully paid invoice shows it is paid in full.
• Payments received: each payment recorded against the invoice, with its date.

If an unpaid invoice is open, the payment options are on the same page. Pay an invoice in the MdmHost Dashboard covers that step.

Keep records for your accounts

Your invoices stay in the Dashboard, but it is good practice to keep your own copies as well:

1. Save each invoice when it is paid. Open the invoice and use your browser's print function (Ctrl + P on Windows, Cmd + P on macOS), then choose Save as PDF as the printer.
2. Use a clear file name, for example 2026-11-mdmhost-invoice-12345.pdf. Sorting by name then sorts by date.
3. Keep them in one folder per year, backed up like any other business record.
4. Match each invoice to a payment in your bank or card statement. The invoice number and amount make this easy.

If your accountant needs invoices sent directly, add them as a contact on your account who receives billing emails. That way they get invoices without needing your login.

Check it works

Take two minutes to confirm your records are complete:

• The number of paid invoices in the Dashboard for the year matches the number of PDF files in your folder.
• Every paid invoice matches a payment on your bank or card statement.
• The Unpaid filter shows only invoices you expect to pay soon.

Troubleshooting

• An invoice you expected is missing: check the Cancelled filter, and make sure you are signed in to the right account if you have more than one.
• The invoice shows the wrong name or address: update your billing profile so future invoices are correct. For an invoice already issued, ask in a billing ticket whether it can be corrected.
• The printed PDF cuts off text: in the print dialog, set the scale to Fit to page or choose a different paper size.
• You do not recognise a charge: do not pay it yet. Open a billing ticket with the invoice number and ask for an explanation.
• A paid invoice still shows as unpaid: bank transfers take time to arrive and be matched. If it stays unpaid, open a ticket with the payment details.

Next steps

• Pay anything outstanding: Pay an invoice in the MdmHost Dashboard.
• Let your accountant receive invoices: Add a contact to your MdmHost account.
• Ask about a charge: Ask a billing question through a support ticket.
• Read the Terms and Refund policy for billing rules.