List Accounts is the reseller's home screen in WHM. It shows every cPanel account you own with its domain, IP, package, disk usage and status, and lets you act on any account without opening several tools.
Before you start
- WHM access on your reseller plan.
- At least one cPanel account (see creating a cPanel account).
Open List Accounts
- Log in to WHM.
- Go to WHM → Account Information → List Accounts.
Read the columns
| Column | Meaning |
|---|---|
| Domain | Primary domain of the account. |
| IP Address | Shared or dedicated IP the site uses. |
| Username | cPanel login name. |
| Contact Email | Where notices are sent. |
| Setup Date | When the account was created. |
| Partition / Quota / Disk Used | Disk limit and current usage. |
| Package | The hosting package assigned. |
| Owner | Your reseller name, or a sub-reseller's on master reseller plans. |
Click any column header to sort. Sorting by Disk Used quickly shows which customers are close to their quota.
Search and filter
- Use the search box with the drop-down to search by domain, username, IP, owner or package.
- Suspended accounts are shown in a different colour, which makes them easy to spot.
- Change Results per page at the bottom if you have many customers.
Quick actions
Click the + next to an account to expand it. From there you can:
- Change the contact email, quota and package.
- Suspend or unsuspend (see suspending accounts).
- Change the password.
- Open the account's cPanel with the cP icon, without its password (see logging in to a customer cPanel).
Tip: The Show Accounts Over Quota tool, also in Account Information, lists only the customers who have hit their disk limit. Check it weekly.
Export a list
WHM does not export List Accounts to a spreadsheet, but you can select the table and paste it into a spreadsheet. If you need regular reports, WHMCS keeps the same data synced with billing.
Troubleshooting
An account is missing
Only accounts you own are listed. Accounts created by a sub-reseller are visible to master resellers, but accounts moved to another reseller are not.
Disk usage looks wrong
Usage is refreshed periodically, not live. Large deletions can take a while to show.
Frequently asked questions
Why do some accounts show a dedicated IP?
Accounts can be assigned a dedicated IP when one is available on your plan, for example on the top Master Reseller plan. Most accounts share the server's main IP, which is normal and fine for SSL.
What does the Owner column mean?
It shows which reseller owns the account. On master reseller plans you will see your own sub-resellers here, which makes it easy to see who manages each customer.
Can I bulk-change many accounts at once?
Edit the package they share. Changing the package updates every linked account in one step, which is safer than editing accounts one by one.
How often is the disk usage refreshed?
cPanel recalculates quotas on a schedule, usually a few times per day. Use the customer's cPanel Disk Usage tool for a live figure.