Alpha reseller is the highest WHMReseller level. An alpha reseller can create master resellers, who create resellers, who create cPanel accounts. You only need it if you sell master reseller plans to other hosting companies. This guide explains the level and how to create one.
Before you start
- Your own account must be alpha level (or higher). Most VIP Master Reseller customers do not need to create alpha resellers; ask MdmHost if your plan includes it.
- A clear agreement with the customer about limits and support.
When an alpha reseller makes sense
- The customer runs a hosting brand that sells master reseller plans.
- They need a three-level tree under them: master resellers → resellers → accounts.
If they only sell reseller plans, a master reseller is enough and easier to control.
Create the alpha reseller
- Open WHM → Plugins → WHMReseller.
- Click Create Reseller.
- Enter domain, username, password, email and the package for their own cPanel account.
- Set Reseller type to Alpha Reseller.
- Set Max master resellers, Max resellers and Max accounts.
- Set total Disk space and Bandwidth.
- Choose privileges, then click Create.
Note: WHMReseller menu names change slightly between versions. If a label in this guide differs from your screen, look for the closest match in the WHMReseller menu.
Keep a large tree healthy
- Review usage monthly in WHMReseller's list of resellers and in WHM resource monitoring.
- Agree a policy for abuse: who suspends a spamming account three levels down? You can always suspend any account in your tree.
- Set CloudLinux limits per package so one site cannot slow the server (see CloudLinux limits).
- Avoid unlimited values at the alpha level.
Warning: Suspending or terminating an alpha reseller affects every master reseller, reseller and cPanel account below it. Always check the tree first.
Troubleshooting
Alpha Reseller is not in the type list
Your own account is master level, which cannot create alpha resellers. Contact support about upgrading.
The alpha reseller cannot create master resellers
Their Max master resellers limit is 0 or the WHMReseller privilege is missing. Edit them in reseller limits.
Frequently asked questions
Can I change a reseller to alpha later?
Yes. Edit the reseller in WHMReseller and change the type, then set the new level-specific limits.
Does an alpha reseller get root access?
No. Every WHMReseller level is still a reseller in WHM without root. Server settings stay with MdmHost.
How deep can the tree go?
Alpha → master → reseller → cPanel account. That is the maximum depth WHMReseller supports.
Who sees the alpha reseller's accounts?
You see the whole tree under you. The alpha reseller sees their own tree, and each lower level sees only its own branch.
How should I secure an alpha reseller login?
Use a long random password and ask the reseller to enable two-factor authentication in their cPanel under Preferences → Two-Factor Authentication. WHM uses the same login, so this protects both. Alpha accounts control many customers, so this matters even more.