Change or reset your cPanel account password

Your cPanel password protects your website files, databases and email, so it should be long, unique and changed whenever someone who knew it no longer needs access. This guide shows how to change it from inside cPanel and what to do if you have forgotten it.

Before you start

• Access to cPanel. If you can still log in, see how to open cPanel from the MdmHost dashboard.
• A password manager to generate and store the new password.

Change the password inside cPanel

1. Log in to cPanel.
2. Open cPanel → Preferences → Password & Security.
3. Enter your current password in Old Password.
4. Type a new password in New Password and again in New Password (Again), or click Password Generator, tick I have copied this password in a safe place and click Use Password.
5. Leave Enable Digest Authentication unticked unless you use Web Disk from an old Windows client over plain HTTP.
6. Click Change your password now!

cPanel logs you out of the current session. Log in again with the new password to confirm it works.

What changes when you change the password

• The main FTP login (your cPanel username) uses the new password straight away.
• Email accounts, extra FTP accounts and database users keep their own passwords; they are not affected.
• Any script or backup tool that logs in with your cPanel username, for example a remote backup app or a Web Disk mapping, must be updated.

Forgot your password

1. Log in to the MdmHost dashboard and open Services.
2. Choose the hosting service and use the one-click cPanel login, which does not need the password.
3. Once inside cPanel, change the password as described above.
4. If you cannot reach the dashboard either, open a support ticket and we will reset it after verifying the account owner.

If the cPanel login page offers Reset Password, it sends a link to the contact email saved in cPanel. Keep that address current, see cPanel contact information and notifications.

Troubleshooting

• The password is too weak: make it longer instead of adding symbols, or use the generator.
• Login fails right after the change: clear saved passwords in your browser and type it manually; check Caps Lock.
• Locked out after several attempts: cPHulk may block your IP for a while. Wait 15 to 30 minutes or ask support to unblock it.

Next steps

• Turn on two-factor authentication for cPanel
• Change email account passwords
• Create separate FTP accounts for developers