Suspending a VirtFusion server stops it and blocks the customer from starting it again, without touching their data. Deleting removes the server, its disk and its IP assignments for good. Most providers let WHMCS do both automatically, but you should know the manual steps too.
Before you start
- Admin access to VirtFusion and, if used, WHMCS.
- A clear policy: how many days overdue before suspension, and how long before deletion.
Suspend a VirtFusion server
- In the admin area open Servers and select the server.
- Choose Suspend and confirm. The server is powered off and the customer cannot power it on.
- Add a note with the reason (unpaid invoice, abuse report) so other staff know why.
In WHMCS, the module's Suspend button does the same, and the automation settings in System Settings → Automation Settings suspend overdue services automatically.
Unsuspend a server
- Select the server and choose Unsuspend.
- Start the server if it does not boot automatically.
- If WHMCS suspended it, unsuspend from WHMCS instead so both systems agree. WHMCS also unsuspends automatically when the overdue invoice is paid, if enabled.
Delete a server
Warning: Deleting removes the disk permanently. Confirm the service is cancelled or terminated in billing and that no backup restore is still needed.
- Check the server ID and owner twice.
- Choose Delete and confirm.
- VirtFusion removes the virtual machine and storage and returns the IPs to the pool.
In WHMCS, Terminate on the service calls the same delete action.
Check afterwards
- The IPs show as free in the IP block.
- The hypervisor's free disk and RAM increased.
- The WHMCS service status matches (Suspended or Terminated).
Troubleshooting
- Customer can still start a suspended server: it was probably suspended only in WHMCS while the module call failed; check the module log.
- Delete fails: the hypervisor may be offline; bring it back first so storage is actually removed.
- Old IPs show as used: clean the assignment in the IP block view.
Frequently asked questions
Does suspending delete data?
No. Suspension only stops the server and blocks access.
How long should I wait before deleting?
Many providers wait 7–30 days after suspension; set this in your terms and WHMCS termination settings.
Can I recover a deleted server?
Only from a backup stored outside the server, if one exists.