Pay an invoice in the MdmHost Dashboard

Every MdmHost order and renewal creates an invoice. Paying it on time keeps your server running without interruption. This guide shows where unpaid invoices live in the Dashboard, how to pay one, and how to confirm the payment went through.

Before you start

• You are signed in to the Dashboard.
• A way to pay that matches one of the methods offered on the invoice page.
• If you pay for a company, check that your billing profile shows the right company name and address first. Invoices use the details on your account.

Find your unpaid invoices

There are two quick ways to spot an invoice that needs paying:

• The Dashboard overview shows Unpaid invoices, with a hint when a payment is due or overdue.
• The invoices page at /invoices lists every invoice. Choose the Unpaid filter to hide the rest.

Each row shows the invoice number, its date, the due date, the total and the status. Start with the invoice that has the earliest due date.

Open the invoice and check it

Click the invoice to open it. Before you pay, read it through:

• Line items: each service or charge, with its description and amount.
• Totals: subtotal, any tax, any credit already applied, and the balance due.
• Due date: when payment is expected.

If anything looks wrong, such as a service you thought you had cancelled, do not pay yet. Ask first by opening a ticket with the invoice number.

Pay the invoice

1. On the invoice page, find the payment section.
2. Choose a payment method from those offered. The options shown depend on your account and the invoice.
3. Follow the steps for that method:

• For a card or online payment, you complete the payment in the secure form or the payment provider's page that opens.
• For a bank transfer, the invoice shows the bank details and the payment reference to use. Include that reference exactly, so the payment can be matched to your invoice.

1. If you have account credit, the invoice may let you apply it, which reduces or clears the balance due.

Check it works

After you pay:

1. Refresh the invoice page. Card and online payments usually update the status quickly. The invoice shows as Paid, with the payment listed under the transactions or payments received.
2. Go back to /invoices and check that the invoice has moved out of the Unpaid list.
3. For a new order, open Services. Once the invoice is paid, your server is set up and appears there with its login details.

Bank transfers take longer, because the payment has to arrive and be matched. The invoice stays unpaid until then. Keep your bank's payment confirmation until the invoice shows as paid.

Keep a record

Paid invoices stay in /invoices, so you can open them again at any time. Many people also save a copy for their own accounts each month. View your invoices and billing history explains how to keep good records.

Troubleshooting

• The payment failed or was declined: your bank or card provider refused it. Check the card details and limits, or try another method offered on the invoice. Contact your bank if it keeps failing.
• You paid but the invoice still shows as unpaid: for card payments, wait a few minutes and refresh. For bank transfers, allow time for the transfer to arrive. If it is still unpaid after that, open a ticket with the invoice number, payment date, amount and reference.
• You paid the same invoice twice: do not try to reverse it yourself. Open a billing ticket with both payment details, and read /cancellation-refund for how refunds are handled.
• The invoice total looks wrong: do not pay it. Ask support to explain or correct it first.
• The invoice is past its due date: pay it as soon as you can. See What happens when an invoice is overdue.

Next steps

• Learn what to do if a payment is late: What happens when an invoice is overdue.
• Keep your records in order: View your invoices and billing history.
• Have a question about a charge? Ask a billing question through a support ticket.