Where to find MdmHost terms and refund information

Questions about refunds, cancellations, renewals and acceptable use all have the same answer: check the official policy pages. MdmHost keeps them in two places, the Terms of Service and the Refund policy. This guide shows where they are, what to look for in each one, and how to get a clear answer from support when the wording does not cover your case.

Before you start

• No sign-in is needed. Both pages are public.
• Know what you are trying to find out. "Can I get money back if I cancel after ten days?" is easier to check than "what are the rules?".
• If your question is about a specific invoice, have the invoice number ready from /invoices.

The two pages that matter

Terms of Service

Open /terms-of-service. The terms are the agreement between you and MdmHost for using the services. They typically cover:

• How ordering, billing and renewals work.
• What happens when payments are late, including suspension and termination.
• What you may and may not do with a server (acceptable use).
• Your responsibilities, such as security and backups of your own data.
• How either side can end the service.

Refund policy

Open /cancellation-refund. The refund policy explains:

• Whether, when and how refunds are given.
• Any time limits for asking.
• How refunds are paid, for example back to the original payment method or as account credit.
• What is excluded.

You can also find both pages linked in the footer of the MdmHost website.

What to look for before common actions

Before you order

• How renewals are billed and when invoices are issued.
• The acceptable use rules, so you know the server suits what you plan to run.
• Whether the refund policy covers a change of mind after ordering, and for how long.

Before you cancel

• How cancellation timing works: at the end of the billing period or immediately.
• Whether any unused time is refunded or credited.
• What happens to your data once the service ends.

If a payment is late

• How long a service stays active after the due date.
• When suspension and termination happen.

If you want a refund

• Whether your situation is covered, and the time limit for asking.
• What information support will need.

Ask support when it is unclear

Policy text cannot cover every case. If you are not sure how it applies to you, ask before you act:

1. Open a ticket and choose the billing department.
2. If the question is about a service or invoice, select the related service and include the invoice number.
3. Quote the part of the terms or refund policy you are asking about, in a sentence or two.
4. Ask one clear question, for example: "If I cancel this server today, will the rest of the month be refunded or credited?"

Keep the reply in the ticket. It is your written record of what support told you.

MdmHost AI can point you to the right policy page at any time, but for a decision about your own account or money, rely on the policy pages and a reply from support.

Check it works

You have found what you need when you can answer these three questions in your own words:

• Which page covers my question: /terms-of-service, /cancellation-refund or both?
• What does it say about my situation?
• Do I need to ask support to confirm, and if so, have I opened a ticket?

Troubleshooting

• The policy does not mention your situation: open a billing ticket and describe it. Do not assume either way.
• Two parts of the policy seem to conflict: quote both in your ticket and ask which applies.
• You saved an old copy of the terms: check the live page instead. The current version is the one that applies.
• You need the terms in another format for your company: print the page to PDF from your browser with Ctrl + P or Cmd + P.

Next steps

• Ready to cancel? Follow Cancel a service with a cancellation request.
• Have a question about an invoice? Ask a billing question through a support ticket.
• Understand late payments: What happens when an invoice is overdue.
• Read the Privacy policy for how your personal data is handled.