On a master reseller plan, every cPanel account has an owner: you, or one of your resellers. When a reseller leaves, merges with another, or a customer asks to be billed by you directly, you change the owner. The account stays on the same server with all its data; only control and limit counting move.
Before you start
- A VIP Master Reseller plan (standard reseller plans cannot change ownership).
- The new owner must have spare account, disk and bandwidth allocation.
- The account's username or domain.
Change ownership in WHM
- Log in to WHM.
- Go to WHM → Account Functions → Change Account Ownership (shown as Change Ownership of an Account on some versions). If you do not see it, look in WHMReseller for Change Owner.
- Select the account.
- Choose the new owner from the list of your resellers, or yourself.
- Click Change.
Note: The new owner must have a matching package if you want to keep using package-based changes. Packages are private to each reseller, so the account keeps its limits but shows no linked package until the new owner assigns one.
Move many accounts
When a whole reseller is moving to another reseller, repeat the steps for each account, or use the bulk owner change in WHMReseller if your version provides it. Afterwards, the old reseller can be suspended or terminated without affecting the moved accounts (see suspending or terminating a reseller).
What changes
| Changes | Stays the same |
|---|---|
| Which reseller sees and manages the account | Files, email, databases, DNS |
| Whose allocation counts the account | Username, password and IP |
| Branding shown in cPanel (new owner's brand) | SSL certificates |
Check afterwards
- The account appears in the new owner's List Accounts with the right Owner column.
- Assign a package from the new owner with Upgrade/Downgrade an Account.
- Update billing: move the service to the new client in WHMCS.
Troubleshooting
The new owner is not in the list
Only resellers you own are listed. Accounts cannot be given to resellers outside your tree.
"The reseller has reached their account limit"
Raise the new owner's limits first (see editing reseller limits).
Frequently asked questions
Does the customer notice the change?
Their website and email are not affected. They may see a different cPanel logo if the new owner uses different branding.
Can a normal reseller give an account back to me?
No. Ownership changes are done by the master reseller or above.
Can I move an account to another MdmHost customer?
Not with this tool. Moves between separate MdmHost plans are done by support; open a ticket.
Does the account keep its CloudLinux limits?
Yes, until a new package with different limits is assigned. Check CloudLinux Manager after the move if the new owner uses different limits.
Is there a way to undo the change?
Yes. Run Change Ownership again and choose the original owner, as long as they still have free allocation.
Do DNS zones move with the account?
Yes. Zones belong to the account, so the new owner can edit them in Zone Manager straight away.