Cancel a service with a cancellation request

When you no longer need a server, you end it with a cancellation request in the Dashboard. Stopping or ignoring a server does not cancel it. This guide covers what to do before you cancel, how to submit the request, and where to find the rules on cancellations and refunds.

Before you start

• You are signed in to the Dashboard.
• You know exactly which service you want to cancel. Check the name and IP address in Services, especially if you have several servers.
• You have read /terms-of-service and /cancellation-refund.

Step 1: back up everything you need

Once a cancelled server is removed, its data is deleted with it. There is no undo.

Things people often forget:

• Databases. Export them as dumps, not just the data folder.
• Website files and uploads.
• Configuration: web server configs, .env files, scheduled tasks, firewall rules.
• SSL certificates and licence keys.
• Windows desktops: files on the desktop, in Documents and Downloads, browser bookmarks, and app data such as trading terminal profiles and templates.

Open a few of the backed-up files on your own computer to make sure the copy is complete and readable.

Step 2: move anything that still depends on the server

• Point your domain's DNS records away from the server's IP address, or remove them. You do this at your domain registrar or DNS provider.
• Update apps, bots or scripts that connect to the server's IP.
• Remove the server's IP from any allow-lists you control.

If you are replacing the server with a new one, finish the move and test the new server first.

Step 3: submit the cancellation request

1. In the Dashboard, open Services and click the server you want to cancel.
2. Find the Request cancellation option on the service page.
3. Choose when the cancellation should take effect. You will usually see two choices:

• End of billing period: the server keeps running until the period you already paid for ends.
• Immediate: the server is cancelled as soon as the request is processed.

1. Add a reason. A short note helps MdmHost improve, and it can help support if they need to follow up.
2. Confirm. The Dashboard asks you to check once more before it sends the request.

Whether any refund applies, and how, is set out in the Refund policy. Do not assume a refund for unused time unless the policy says so.

Step 4: tidy up open invoices

Check /invoices for unpaid invoices linked to the service. If an invoice was issued for a period you do not want, ask support how it will be handled after cancellation. Open a ticket in the billing department and include the invoice number.

Check it works

• The service page or Services list shows that a cancellation has been requested, or the service status changes once it is processed.
• You have a backup of everything you need, stored somewhere other than the cancelled server.
• No DNS records, apps or users still rely on the server's IP address.
• If you chose End of billing period, note the date in your calendar so you remember when the server goes away.

Troubleshooting

• You cannot find the cancellation option: the service may have a pending invoice or status that blocks it. Open a ticket and ask support to cancel it, naming the service and its IP.
• You cancelled the wrong server: contact support straight away through a ticket. The sooner they know, the better the chance of stopping it, but data on a removed server cannot be recovered.
• You changed your mind: open a ticket before the cancellation date and ask whether the request can be withdrawn.
• You still received a renewal invoice: the invoice may have been issued before your request. Ask support how it will be handled.
• You have a question about a refund: read /cancellation-refund first, then ask in a billing ticket.

Next steps

• Find the rules quickly: Where to find MdmHost terms and refund information.
• Ask about a charge: Ask a billing question through a support ticket.